ABOUT US

OUR ORIGIN STORY

After spending 15 years in the auto insurance industry—beginning in policy sales and eventually leading teams handling both property damage and attorney-represented injury claims—I saw firsthand how complex and confusing the claims process can be. I was often in a position where I had to make tough decisions, and while I wanted to empower people with the information they needed to push back or advocate for themselves, I simply couldn’t. As an employee of an insurance carrier, I worked for the company—not the claimant.

That all changed when a family member’s valid claim was suddenly denied. The insurance company had originally agreed to cover the total loss and rental, only to reverse course after their policyholder changed their story. I knew the rules—and I knew they were wrong. Using my knowledge of claims law and internal claims procedures, I got the decision overturned. That win wasn’t just about one claim—it confirmed how many everyday people are left powerless when they face off against insurers alone.

OUR MISSION

At Extennsion, we’re here to help move the needle and protect your interests. We provide expert guidance and direct support throughout the claims process, giving individuals, and small businesses the leverage they need to stand on equal footing. Whether we’re helping a driver get clarity after an accident, recovering money owed to a repair shop, or supporting an independent insurance agency’s customer service efforts, our goal is the same: to balance the scales.

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We advocate for you throughout the claims process—explaining your options, making sure you have a plan in place, and advocating for fair outcomes. Even when we can’t change the result, we bring clarity and peace of mind to people who feel stuck or overwhelmed. They have experts on their side and so should you—don't hesitate to reach out because every question is a good question.

E.Wright - Founder