Welcome to Extennsion,
the virtual customer care specialists
Our virtual staff handles inbound calls and completes administrative tasks to help businesses operate more efficiently and increase profit margins.
We become an extension of your organization by learning what you and your clientele need.
Adding Extennsion will multiply your workforce without the constant burden of training and overhead costs such as office space, health insurance and workers compensation.
The average monthly cost of a competent full time administrator is $3,500-$5,000. We can do better so you keep more of what you earn and can continue to reinvest in your business.
Interested in scaling faster than your competition while lightening your load?
How about more engaged customers?
You can be at peace knowing we have you covered.
VIRTUAL FRONT DESK
Every call counts
We are more than the run of the mill answering service. Our agents are trained to be engaging and personable, not robots. We can handle new client intake and existing client inquiries, scheduling appointments and setting call back expectations. Your customers deserve professional support and Extennsion will help you deliver.
GET YOUR MONEYS WORTH
Extennsion is all about taking the weight off your shoulders for a reasonable cost. We believe in hiring the best people and training our agents to provide the best service.
Our business model is centered around personable interactions in a time of over-automation.
We offer the following:
Personalized business greeting
Customer intake forms
Call, Email, IM or text for urgent matters.
Custom hours to support business needs M-F between the hours of 8am-10pm EST.
Voicemail transcript and call recordings upon request.
CAREERS AT EXTENNSION
INBOUND CALL PROFESSIONAL
The first rule of inbound calls is stay available. Do you enjoy solving problems? Looking for flexibility to work from home? Extennsion may be the perfect fit for you. Send your resume to: firstname.lastname@example.org.
Customers need to be able to count on us to be on time and on task. We are searching for organized and detail oriented VA's. Work with growing and established businesses while maintaining a flexible schedule. Send your resume to: email@example.com.
NEW ACCOUNT ACQUISITIONS
We are looking for new accounts and need the best in the business to reach our future partners. Are you able to build rapport fast and maintain relationships? Send your resume to: firstname.lastname@example.org.