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customer care specialist

Welcome to Extennsion,
the virtual customer care specialists


Our virtual staff handles inbound calls and completes administrative tasks to help businesses operate more efficiently and increase profit margins.
 
We become an extension of your organization by learning what you and your clientele need.
 
Adding Extennsion will multiply your workforce without the constant burden of training and overhead costs such as office space, health insurance and workers compensation.

The average monthly cost of a competent full time administrator is $3,500-$5,000. We can do better so you keep more of what you earn and can continue to reinvest in your business.

Interested in scaling faster than your competition while lightening your load?

How about more engaged customers?

You can be at peace knowing we have you covered.
 

OUR MISSION

Simply put, our goal is to help you create a bigger footprint through elite customer support for a reasonable fee.

Love your work but not taking non stop phone calls?

We screen calls, assist clients and lock in new business opportunities.

virtual staffing

VIRTUAL SERVICES

Virtual fron desk services

VIRTUAL FRONT DESK

Every call counts

We are more than the run of the mill answering service. Our agents are trained to be engaging and personable, not robots. We can handle new client intake and existing client inquiries, scheduling appointments and setting call back expectations.  Your customers deserve professional support and Extennsion will help you deliver.

Online business support

BUSINESS SUPPORT

Organized and Efficient

Our Agents will draft PowerPoint presentations, complete Market Analysis and draft grants on behalf of your business. Settlement coordinators are also available to help ensure all documents are on hand timely to facilitate a smooth closing.

GET YOUR MONEYS WORTH

Extennsion is all about taking the weight off your shoulders for a reasonable cost. We believe in hiring the best people and training our agents to provide the best service. 


Our business model is centered around personable interactions in a time of over-automation. 


We offer the following:

  • Personalized business greeting

  • Call screening

  • FAQ guidance

  • Customer intake forms

  • Appointment scheduling 

  • Call, Email, IM or text for urgent matters.

  • Custom hours to support business needs M-F between the hours of 8am-10pm EST.

  • Voicemail transcript and call recordings upon request.

Other services:

  • Accounts Receivable

  • Copy Writing

  • PowerPoint Presentations

  • Settlement Coordination

hire virtual staff
hire virtual assistant

CONTACT US

833-GET-EXTN

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hiring virtual workers

CAREERS AT EXTENNSION

INBOUND CALL PROFESSIONAL

The first rule of inbound calls is stay available. Do you enjoy solving problems? Looking for flexibility to work from home? Extennsion may be the perfect fit for you. Send your resume to: info@extennsion.com.

VIRTUAL ASSISTANTS

Customers need to be able to count on us to be on time and on task. We are searching for organized and detail oriented VA's. Work with growing and established businesses while maintaining a flexible schedule. Send your resume to: info@extennsion.com.

NEW ACCOUNT ACQUISITIONS

We are looking for new accounts and need the best in the business to reach our future partners. Are you able to build rapport fast and maintain relationships? Send your resume to: info@extennsion.com.

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